• Q. What is The Rentertainer?
  
  A. The Rentertainer is a game and video library service where members pay a monthly membership fee that goes towards the purchase of new games, postage, and running of the site and service.
  
  All members may lend games, DVD's and hardware free of charge while they remain a member of the library provided they look after and return them if they cancel their membership. Because you are not renting each item there are no late fees, penalties or other charges relating to the loan of your item. To ensure that there is enough to go around we have placed a limit of two items out at a time. There may however be an extra charge on the lending of some hardware items to cover the higher costs of postage, insurance and handling of these items.
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• Q. Why are we only allowed 2 items at a time?
  
  A. It all comes down to maths. If we have 1000 members and they all take out 2 items each that means we have to buy at least 2000 items. Add to that the fact that most people will want the same items and you can begin to see the problem. By limiting everyone to 2 items at a time we are trying to encourage people to rotate their games whilst still allowing them to keep them as long as needed to finish playing them.
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• Q. How many mail outs can I have per month?
  
  A.There is no limit to the number of mail outs you can have per month. As soon as we receive your returned game or games we will send you out the next batch immediately.
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• Q. Do I need to buy any games?
  
  A. No. This is not a games exchange service. Rather it is a library service with no due dates, as long as you pay your monthly membership fee you can keep taking games out at no extra costs.
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• Q. Do you charge for postage?
  
  A. No. Full return postage for standard game loans is included in your membership fee. There may however be an extra postage charge for some hardware items to cover the higher postage, insurance and handling costs
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• Q. How many games can I have per month?
  
  A. As part of the standard membership you may have up to 2 games out at any one time and have as many mail outs as you like. This means that the number of games you can have in a year is purely limited by how long it takes you to play them and for Australia post to deliver them.
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• Q. How long can I keep each game?
  
  A. As long as you remain a member you can keep a game as long as you like, just send it back once your sick of it and want a new game.
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• Q. I have lost the return paid envelope. What do I do?
  
  A. Simply place the items you wish to return in a standard C5 size envelope and address it to :
  
  
  The Rentertainer
  Reply Paid 1006
  MIDLAND DC WA 6936
  
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  Please include a note with your members login name and email address with the game.
  
  
  
• Q. What if a game is faulty?
  
  A. If a game is faulty then simply return it using the reply paid envelope and include a note describing your problems so that we may review the game and/or replace the faulty disk in our stock.
  Please note that all disks are checked before being sent out and excessive returns due with damaged disks may result in a charge to you.
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• Q. What can I do to have the best chance of getting games when I want?
  
  A. To help ensure that you always have games on hand we recommend that you have at least 10 games in your request list at any time.
  
  It is also a good idea to not limit all your games to new release's as these are often sort after by most members and there may be a waiting list. All our games are allocated based on when you last received a game and when you requested a particular game. This ensures that people who have been waiting the longest get first go at any games. You should also leave games you want in your request list rather than continually removing and re adding them as this will put you to the back of the list for that particular game.
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• Q. I can't find the game I want in your lists?
  
  A. We try to keep a good selection of both new and old games however if you want a particular game and we do not have it listed then please feel free to contact us with the name, manufacturer and console type and we will see if we can get hold of it.
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• Q. What happens if a game is listed as being shipped but I never receive it?
  
  A. All our games are sent via Australia post and we have a very low rate of lost games. If however you do not receive a game, or if you send a game back and we do not get it, then please wait 7 days after the sending of the games and if they have still not arrived let us know via email and we will remove it from your list. If the game then turns up at some later date please forward it to us immediately. Please note that we track the rate of lost games for any user and if you have multiple lost games you should report it to Australia post. We reserve the right to bill any user for the full price of games that are lost or damaged, particularly if there are multiple occurrences for any account.
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• Q. I'm not happy with your service and want my money back. What do I do?
  
  A. If you are not happy with our service for any reason then please contact us us immediately so that we can address your concerns. We do our best for all our members and if there is anything wrong then please let us know so that we can rectify it.
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• Q. Am I allowed to make a copy of any games?
  
  A. Absolutely NOT. It is against the law to make a copy of any copyright games or DVD, if you are found doing so your account will be immediately terminated and you may be reported to the authorities. Anyway, why would you want to make a copy of our games if you can simply just take them out again at any time and keep them as long as you like?
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• Q. I do not have internet access. Can I still join?
  
  A. Yes. TheRentertainer is the first online game rental company to actually offer you a complete offline service. Our "Mail Only" plan allows you to participate in our program without any internet access whatsoever.
  
  We will send you out a catalogue of games at the beginning of each month and you simple make a list of the games that you want and send it back in the reply paid envelope. From then on we will simple send you out the next games in the list.
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• Q. If I am a Mail Only member can I access my account online?
  
  A. Yes. If you do not have regular internet access but can occasionally log on through a friends account or from an internet café then you are free to update your games list and other details online. When you sign up for a Mail Only account we will create a user ID and password for you to use if you ever do go online.
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• Q. I don't like giving my credit card details over the internet. Can I signup by mail?
  
  A. Yes. Just contact us through the Contacts page, give us your postal address and a contact number and we will send you out a signup form. You then simply fill it in and return it using the supplied reply paid envelope.
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• Q. Do you send manuals with games?
  
  A. Yes wherever possible we will send the manual with all games. If for any reason a manual is not available it will be listed as such in the games description.
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• Q. Can I reserve a game?
  
  A. Yes we have a reservation system in place. If you have you maximum number of games out and a game that you have reserved becomes available then we will send you an email notification so that you can return one of your current games.
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• Q. I have a question that's not answered here
  
  A. Please feel free to contact us if you have any further questions or support queries.
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• Q. Do you rent out Adult DVD’s?
  
  A. Recently we have had a number of queries relating to R and X rated content, TheRentertainer is a family orientated service and we do not rent out anything with an OFLC rating over MA. If you are interested in adult content you can try services such as AdultFlix* who offer a similar service for adult rated DVD’s. *Warning, this site contains adult related content.

© TheRentertainer 2003 - 2006